7bet Privacy Policy

7bet ("we", "us", "our", "the Company") is the operator of the online gaming and sports betting platform accessible at 7bet.lol. 7bet holds an international gaming operating licence and is the data controller responsible for personal data collected through the Platform.

When this Privacy Policy refers to "personal data", it means any information that can identify you as an individual, either on its own or when combined with other data — including your name, CNIC number, email address, phone number, payment account details, and betting history.

For any privacy-related enquiries, requests to exercise your data rights, or complaints about how 7bet handles your personal data, please contact our designated Data Protection contact at [email protected] or via the live chat support available 24/7 on the Platform.

7bet collects personal data through several channels: directly from you during registration and use of the Platform; automatically through technical systems when you interact with the Platform; and in limited cases from third parties such as payment processors and identity verification services.

Data collected directly from you includes:

• Full legal name as it appears on your CNIC or passport
• Date of birth (used to verify you meet the 21+ age requirement)
• Pakistani CNIC number and copies of identity documents submitted for KYC verification
• Residential address and city within Pakistan
• Email address and mobile phone number
• JazzCash wallet number, EasyPaisa account, bank account details (HBL, UBL, Meezan Bank), or Cryptocurrency wallet addresses used for transactions
• Username and encrypted account password
• Communications with 7bet support, including chat transcripts and email correspondence

Data collected automatically when you use the Platform includes:

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser type
• Session data including pages visited, time spent on each page, and navigation path
• Betting and gaming activity, including stakes, game selections, outcomes, and bonus usage
• Cookie identifiers and similar tracking technologies (see Section 5)

7bet uses your personal data for the following specific purposes. Each purpose is tied to a legitimate reason for processing, which is identified in Section 4.

7bet does not use your personal data for automated individual decision-making that produces significant legal effects without human oversight, except where required for real-time fraud detection, in which case you have the right to request human review.

Every instance of personal data processing by 7bet rests on one of the following legal bases:

• Contractual necessity: Processing required to provide you with the services you have contracted for — including account management, payment processing, bet settlement, and customer support.
• Legal obligation: Processing required by applicable law, including anti-money laundering legislation, age verification requirements under 7bet's gaming licence, and record-keeping obligations.
• Legitimate interests: Processing necessary for 7bet's legitimate business interests, including fraud prevention, platform security, and analytics — where these interests are not overridden by your fundamental rights.
• Consent: Processing based on your explicit, freely given consent — primarily for optional marketing communications. You may withdraw consent at any time through your Account Settings or by contacting support, without affecting the lawfulness of prior processing.

7bet uses cookies and similar technologies on the Platform for the following purposes:

• Essential cookies: Required for the Platform to function — including session management, login state, and security tokens. These cannot be disabled without preventing access to the Platform.
• Analytics cookies: Used to understand how players navigate the Platform in aggregate, identify technical issues, and improve the user experience. Data collected through analytics cookies is anonymised before analysis.
• Preference cookies: Store your settings, such as language preference and responsible gaming tool configurations, so they persist across sessions.
• Marketing cookies: Used only where you have given explicit consent to receive personalised promotions and offers relevant to your activity on 7bet.

You can manage cookie preferences through your browser settings. Please note that disabling certain categories of cookies may affect Platform functionality. 7bet does not use third-party advertising networks that track your activity across other websites for profiling purposes.

7bet does not sell, rent, or trade your personal data to third parties. We share personal data only in the following limited circumstances, and only to the extent strictly necessary:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and cryptocurrency processing partners receive only the transaction data required to process deposits and withdrawals. These providers operate under their own privacy and security frameworks.
• KYC and identity verification services: Third-party identity verification providers receive CNIC and related documents solely for the purpose of verifying player identity as required under 7bet's licensing obligations.
• Game providers: Licensed game providers whose titles appear on the 7bet Platform may receive a pseudonymised player identifier and stake/outcome data to operate game sessions. They do not receive your name, CNIC, or payment details.
• Regulatory and law enforcement authorities: 7bet is obligated to disclose certain player data to gaming regulators, financial intelligence units, and law enforcement bodies where required by law or regulatory direction. Such disclosures are made without prior notice to the player where legally required.
• Professional advisers: Legal counsel, auditors, and compliance consultants may access limited personal data under confidentiality obligations where necessary for 7bet's operational or legal requirements.

7bet operates internationally and your personal data may be processed in countries outside Pakistan where 7bet's infrastructure, licensing authority, or service providers are located. When such transfers occur, 7bet ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required by applicable privacy frameworks.

Safeguards applied to international data transfers include contractual data protection clauses with third-party service providers and, where available, reliance on adequacy determinations or equivalent frameworks recognised by the relevant licensing jurisdiction.

If you wish to know more about the safeguards applied to any specific international transfer of your personal data, please contact 7bet's data protection contact at the address provided in Section 14.

7bet retains personal data for the minimum period necessary to fulfil the purposes for which it was collected, subject to applicable legal retention obligations. The following retention periods apply:

• Account and identity data: Retained for the duration of the active account relationship and for five years following account closure, in line with anti-money laundering record-keeping requirements.
• Transaction records: Retained for seven years following each transaction to satisfy financial record-keeping obligations.
• Customer support correspondence: Retained for three years from the date of last communication, or for the duration of any active dispute, whichever is longer.
• Analytics and usage data: Anonymised and aggregated within 90 days of collection; the anonymised aggregate is retained indefinitely for platform improvement purposes.
• Marketing consent records: Retained for three years from the date of consent withdrawal to demonstrate compliance with consent obligations.

Upon expiry of the applicable retention period, personal data is securely and permanently deleted or irreversibly anonymised. Players may request early deletion of data where no legal retention obligation prevents it — see Section 10 for your rights in this regard.

7bet applies industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Measures in place include:

• 256-bit SSL/TLS encryption for all data in transit between your device and 7bet servers
• Encryption of sensitive data fields (including CNIC numbers and payment account identifiers) at rest in 7bet's databases
• Multi-factor authentication options for player accounts and mandatory two-factor authentication for all 7bet administrative systems
• Access controls limiting employee access to personal data on a strict need-to-know basis, with comprehensive access logging and auditing
• Regular independent penetration testing and security audits of the Platform infrastructure
• Incident response procedures including player notification protocols in the event of a data breach affecting player data

Notwithstanding these measures, no method of electronic transmission or storage is completely secure. Players are encouraged to use strong, unique passwords for their 7bet accounts and to enable two-factor authentication through Account Settings.

As a 7bet player, you hold the following rights with respect to your personal data. To exercise any of these rights, submit a written request to 7bet's support team via live chat or email. 7bet will respond within 30 days of receiving a valid request.

• Right of access: You may request a copy of the personal data 7bet holds about you, together with information about how it is being processed.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data held by 7bet. For name or CNIC corrections, supporting documentation will be required.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, and where no legal retention obligation applies. Note that AML-related data is subject to mandatory retention periods that override erasure requests.
• Right to restriction: You may request that 7bet restricts processing of your personal data in certain circumstances, such as while the accuracy of data is disputed.
• Right to data portability: You may request your personal data in a structured, commonly used, machine-readable format where processing was based on your consent or contractual necessity.
• Right to object: You may object to processing of your personal data where 7bet relies on legitimate interests as the legal basis, including profiling for responsible gaming purposes.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting prior lawful processing. Marketing preferences can be updated directly in Account Settings.

If you believe 7bet has not handled your personal data in accordance with applicable privacy law, you have the right to lodge a complaint with the relevant data protection authority in the licensing jurisdiction. Contact 7bet support for guidance on the appropriate authority for your situation.

7bet's services are strictly intended for individuals aged 21 years and above. 7bet does not knowingly collect personal data from anyone under the age of 21. The Platform applies mandatory age verification during registration using CNIC documentation, and any account found to belong to a minor will be immediately closed with all funds returned after deduction of applicable processing costs.

If you become aware that a person under the age of 21 has registered an account on 7bet or has provided personal data to 7bet without parental knowledge, please contact 7bet support immediately at [email protected] so that the account and associated data can be promptly closed and deleted.

The 7bet Platform may contain references to third-party payment services (such as JazzCash and EasyPaisa) that have their own independent privacy policies. 7bet is not responsible for the privacy practices of these third-party services once you leave the 7bet Platform or interact directly with a third-party payment interface.

Players are encouraged to review the privacy policies of any third-party services they use in connection with their 7bet account, including mobile banking applications and digital wallets. 7bet's Privacy Policy governs only data processed within the 7bet Platform and by 7bet directly.

7bet reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, regulatory requirements, or Platform features. When material changes are made, 7bet will notify registered players via email to the address on file and/or through a notification displayed upon next login to the Platform.

The effective date at the top of this policy indicates when the most recent version came into force. Continued use of the 7bet Platform following notification of an updated Privacy Policy constitutes acceptance of the revised terms. If you do not agree with any material change, you may close your account by contacting 7bet support and requesting account closure.

All prior versions of this Privacy Policy are archived and available upon request by contacting the 7bet data protection contact.

For any questions about this Privacy Policy, requests to exercise your data rights, or complaints about how 7bet processes your personal data, please reach out through any of the following channels. Response times are targeted at four business hours for urgent matters and 30 calendar days for formal data rights requests.

When submitting a data rights request, please include your registered email address, a brief description of your request, and — for identity verification purposes — confirmation of the name and CNIC associated with your account. 7bet will not process data rights requests that cannot be matched to a verified account holder.